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Terms & Conditions

General Information & Professional Scope

Holistic Health & Wellbeing Coach is a complementary approach that supports health and wellbeing through personalised, holistic care.  I use a range of tools to explore lifestyle, nutrition, emotional wellbeing, and health history in order to identify patterns or imbalances that may be contributing to a client’s concerns.  The approach is personalised, as I consider each individual to be unique, tailored to you programmes rather than a ‘one size fits all’ approach. 


Recommendations are tailored to the individual and may include lifestyle guidance, nutritional support, coaching strategies or other complementary approaches appropriate to my training and scope. 

Limitations, Risks & Referrals

  1. Non-Medical Practice:  Holistic Health Coaching is practiced by non-medical professionals and is complementary to other regulated forms of healthcare in England. 

  2. Diagnosis & Treatment:  Holistic Health Coaching practitioners do not diagnose medical conditions or claim to treat disease.  Any support provided is complementary in nature and focused on wellbeing, lifestyle, and self-care. 

  3. Medical Advice: Holistic Health Coaching recommendations are not a substitute for professional medical advice and/or treatment.  Health Coaching practitioners do not recommend their services as a replacement for medical advice. 

  4. Referrals: Holistic Health Coaching practitioners will always refer any client with serious signs or symptoms that fall out of the scope of safe complementary practice to their medical professional.  Mara of Running Zebra reserves the right to determine which cases fall outside their scope of practice, in which event an appropriate referral will be recommended. 

  5. Efficacy and Risk:  No claim is made as to the efficacy of any Holistic Health Coaching protocol.  The degree of benefit obtainable may vary between clients with similar health problems.  While the best course of action is continually sought, there always exists the possibility of side effects, adverse reactions, or inefficacy of treatment. 

  6. Safety:  Mara of Running Zebra holds your safety and well-being as my top priority in the management of your case. 

Practitioner Responsabilities

  1.  Intervention:  Mara of Running Zebra will strive to deliver the safest and most effective interventions for your case. 

  2. Collaboration:  Holistic Health & Wellbeing Coaches frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client’s care to explain any programme that has been provided. 

  3. Scope:  Mara of Running Zebra reserves the right to determine which cases fall outside their scope of practice, in which event an appropriate referral will be recommended.  Mara of Running Zebra will make it clear if she intends to step outside the boundary of the consultation covered by this document. 

  4. Governance:  Standards of professional practice in Naturopathy are governed by the General Naturopathic Council (GNC). 

  5. Insurance Statement:  Mara Thompson of Running Zebra is insured for professional liability and malpractice under policy number ZUR-ANP/25/10/15 with Balens. 

  6. Record Retention Period:  Client records are retained securely for 7 years following the last consultation, in line with GNC and GDPR requirements. 

  7. Complaints Procedure:  If you wish to make a complaint, please contact Mara of Running Zebra.  If unresolved, you may contact my professional association, The Association of Naturopathic Practitioners (ANP) or the regulating body, the General Naturopathic Council (GNC), for further guidance.

Client Responsabilities (The Client understands & agrees)

  1. Medical Disclosure:  I will inform Mara of Running Zebra of all medical conditions I have been diagnosed with, symptoms I am experiencing, and medications I am taking/ have taken in the past.  I must inform her of any new medical conditions or symptoms of medications that should arise.  Providing full details of diagnosed medical conditions and medications is crucial, as this may affect the nutritional programme. 

  2. Pregnancy/Breastfeeding:  I will inform Mara of Running Zebra immediately if I am pregnant or breastfeeding, or if I plan to become pregnant or begin breastfeeding. 

  3. Communication with Medical Professionals:  I am responsible for contacting my GP about any health concerns.  I should tell my GP, or any other medical provider, about any holistic health coaching naturopathic programme provided by my practitioner, as this is necessary because of any reaction between medication and the Holistic Health Coaching programme.  I am directed to promptly consult my doctor or equivalent medical professional if I have not previously done so regarding my condition. 

  4. Prescribed Treatments: I am not to alter or discontinue treatments prescribed by a licensed health professional without consulting the prescribing health professional. 

Understanding & Compliance

  1. I will inform Mara of Running Zebra if I do not understand any given part of the recommendations or if I am uncomfortable with any aspect of my care.  The suitability of the advice depends on the accuracy of my answers to questions during the consultation and completion of the questionnaire.  Responsibility cannot be accepted if important information is withheld or in cases of non-compliance. 

  2. I understand that the recommendations are personal to you and may not be appropriate for others. 

Fees, Payment & Cancellation Policy

  1. Fee Schedule:  I have read and understand Mara of Running Zebra’s fee and prices schedule. 

  2. Consultation Fees: 

          a) Reset £225 

          b) Reset & Rebuild £300 

          c) Reset & Bloom £600 

          d) From Shadow to Strength £1,050. 

          e) 45 minute follow-up session £67 – available for existing clients who would like continued support after completing a package, or occasional check-ins along the way. 

          f) 60 minute consultations £85 – available for those seeking a one-off consultation without ongoing coaching support

  1. Payment:  Payment in full, or any agreed deposit, must be received before the first scheduled session, unless agreed in advance. 

  2. Cancellation Policy:  You may cancel or reschedule an appointment with more than 48 hours’ notice. Appointments cancelled with less than 48 hours’ notice will be charged at full session fee.

Confidentiality & Data Protection (GDPR)

  1. Confidentiality:  All of the information I provide to Mara of Running Zebra is protected by General Data Protection Regulations (GDPR) and is confidential unless disclosure is required by law.  Mara of Running Zebra will keep your personal information confidential and secure following the GDPR guidelines. 

  2. Case Reports:  My case information may be used for the publication of case reports or case studies.  Any information concerning my identity will be excluded from publication, thus maintaining my anonymity. 

  3. Disclosure for Harm:  Mara of Running Zebra will not share your information with third parties without your consent.  However, if there is a belief that there is a risk of significant harm to yourself or another person, the information may be passed onto an appropriate authority using the legal basis of vital interest. 

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